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Ordering Information

Who we sell to

We sell only to dance or performing schools, private or public schools, colleges, and professional entertainers. To request a catalog, please fax or email your request on your school or studio letterhead. Existing customers may be asked to verify whether you are a teacher, studio owner, director, office manager, or industry professional. We do not accept orders from individuals or parents who do not fall into one of the above categories. As an individual or parent, you must have your studio place the order, upon their approval, under their Triple Threat Account. Payment must come from the studio by card, check or mail and your order will be shipped directly to the studio itself.

How to order

To order online, you will need to have an approved account. Create an online account then fax or email your request on your school or studio letterhead. Be sure to include the email or username you used to create your account so we know who to approve! When you place an online order, you must include your studio name in the ship and bill to addresses. We need to know what studio to add your order to in our internal system.

To order by email, please include the size, color and quantity of all items you wish to order as well as your due date, and send email to triplethreatdancewear@gmail.com.

To order by phone, please call (888) 214-1470 and make sure to have your credit card information ready. Office hours are Monday – Friday 9am-3pm PST, but may vary based on the season. Please keep in mind we are in the Pacific time zone. If you reach our voice mail, please leave a detailed message; we will return your call within 24 hours!

To order by fax, please fill out an order form and fax to (714) 579-6923. We will confirm your order within 3 business days. If you do not hear from us, please call to confirm as we may not have received your order.

To order by mail, complete the order form and return with credit card information, check or money order (no cash please) to: 3303 E. Miraloma Ave. Ste 185, Anaheim, CA 92806. Do not order by mail if you are working under a quick deadline; please call us for availability!

Make sure to include a current email address along with your order. All order confirmations will be sent via email or can be faxed upon request. You must check over the information on your order confirmation invoice within 2 days of placing the order. We are not responsible for errors of any kind if you do not review your order confirmation. Please make sure to include a specific due date for your order. Make sure to factor in time for you to make alterations, add embellishments, take pictures, dress rehearsal etc. If we cannot accommodate your due date we will let you know right away. We do not offer custom fabric changes for any of our costumes!

Order confirmation

Make sure to include a current email address along with your order. All order confirmations will be sent via email or can be faxed upon request. You must check over the information on your order confirmation invoice within 2 days of placing the order. We are not responsible for errors of any kind if you do not review your order confirmation. Please make sure to include a specific due date for your order. Make sure to factor in time for you to make alterations, add embellishments, take pictures, dress rehearsal etc. If we cannot accommodate your due date we will let you know right away. We do not offer custom fabric changes for any of our costumes!

Payment

We require payment in full when placing an order under $1000.00. For orders that exceed $1000.00, a 50 % deposit is due when placing the order. Full payment is required before we can ship your order. This could cause delay in your shipment, so make sure to send final payment well in advance of your ship date. We accept Visa, Mastercard, Discover, American Express, checks and money orders. We also accept purchase orders from public education institutions and colleges. The PO must accompany the order form or else we will not process the order. We must receive full payment within 14 business days from when you receive your shipment.

Changes and cancellations

You have 10 days from the date listed on your order confirmation to make any changes to your order. Any additions will be treated as a new order and may fall into a different shipping cycle. Please check our shipping schedule to ensure you will receive everything by your required date. Orders cancelled after the 10 day period are subject to a $5.00 per item cancellation fee.

Returns and exchanges

Unworn, undamaged garments can be returned for store credit or exchanged within 30 days as long as the original tags are still attached and bras still have their ORIGINAL PADDING. We are sorry but there are absolutely NO REFUNDS. A $3.00 restocking fee will be applied to any item that has been removed from it’s original packaging. A costume returned to us that has been worn or altered in any way will be sent back to you immediately. Tights/gloves/stockings/headpieces are not returnable once opened from original packaging. All exchanges are subject to a re-shipping fee per garment. Returns/exchanges are treated as new orders, so please allow enough time for processing and re-delivery. To return or exchange an item, please fill out the return form and send the package (make sure to have a tracking # from shipping carrier) to Triple Threat Dancewear, 3303 E. Miraloma Ave., STE 185, Anaheim, CA 92806. Your exchange item will not be sent out until we receive your return, unless otherwise specified.

Discounts

The discount will be calculated before sales tax and shipping. Discounts do not apply to sale items or items that are incurring a rush fee. The merchandise total must equal to $2500.00 or more on ONE invoice and cannot be combined on multiple orders. Please refer to discount chart below:

Merchandise Total $2500 - $5500 $5501 – $8500 $8501+
Discount 5% 7% 10%

Customer satisfaction

Your satisfaction is very important to us. We are happy to assist you with sizing and any other questions you may have. Please feel free to call us at 888-214-1470 or email us at triplethreatdancewear@gmail.com. We guarantee that our garments are made from the highest quality fabrics and with great attention to detail. Due to the nature of some fabrics, dye lot and color may vary slightly.

Shipping

Shipping cost is $14.00 for the first item and $.75 each additional item. All orders will be shipped via UPS Ground unless otherwise specified. Make sure to check your order immediately upon arrival. If there are any discrepancies with your order, you must report these to us within 72 hours, after which time we are not responsible. We are not responsible for orders lost or damaged during shipping. You must file a claim with the carrier. All orders are shipped with UPS tracking numbers so if you have a question about your shipment please email or call us to request the tracking number. International shipping is available; please call for details. International customers are responsible for all import/export documentation, duties, and tariffs. We have no control over such charges and have no way of estimating what they may be. If you have questions, please contact your local customs office.

Delivery times and shipping schedule

ORDER EARLY! Since we do not carry large quantities of in-stock items, please refer to our shipping schedule below. You must allow an extra 5-6 days on top of this for transit time. We do have some items in stock at any given time. If an item is in stock it will be processed and shipped within 3-4 business days. Please email us to check costume inventory and availability. We are happy to ship any in stock items within 3-4 business days even if your entire order is not in stock. This will, however, incur an additional shipping cost as it will be processed as a separate order.

If you absolutely need something sooner, we will try to accommodate as best we can, though it is not guaranteed. Any items approved to be rushed (items ordered after “order by date”) will be subject to a rush fee per item. If ordered within 5 days after a past “order by” date, a fee of $5 per item will be charged. Anything later than 5 days will be $10 per item. Rush fees do not include rush shipping costs.

IN-STOCK ITEMS SHIP WITHIN 3-4 BUSINESS DAYS.

Out of stock items that are needed earlier than the current ship date are subject to a rush fee. Please contact our customer service department at 888.214.1470 or triplethreatdancewear@gmail.com to place a RUSH ORDER, or if you have questions about when your order will ship.

Otherwise, our scheduled ship dates are as follows:

Order by Ship Date
August 22, 2017 October 26, 2017
September 18, 2017 November 16, 2017
September 30, 2017 December 7, 2017
October 15, 2017 December 21, 2017
October 31, 2017 January 5, 2018
November 17, 2017 January 18, 2018
December 3, 2017 February 8, 2018
December 19, 2017 March 1, 2018
January 23, 2018 March 29, 2018
February 13, 2018 April 12, 2018
March, 6 2018 May 3, 2018

Sizing

We are always happy to assist you with any sizing questions you might have. Please refer to the sizing chart below. We offer teen/ adult and junior sizes in most costumes. Please note that due to the differences in body type between child and adult, many of our bra tops and bustiers will look different between the two. If your dancer falls in between sizes, we recommend that you order the next size up. The girth measurement is most important when ordering unitards, one piece costumes, and dresses. Bra sizes of 36D and 36DD are now considered a special order and are an additional $5.00 each. Please allow the full 8-10 weeks for these sizes.

Adult and teen size charts

Size Bust Waist Hips Girth Inseam
XSmall 30-32 24-26 31.5-33 54-56 30
Small 32-34 24-26.5 34-36 56.5-59 32
Medium 34-36 26-28.5 37-39 59.5-61 34
Large 37-39 29-31 40-42 60-63 34
XLarge 40-42 32-34 43-45 64-67 34

Junior size charts

Size Bust Waist Hips Girth Inseam
Small(6x-7) 24-26 21.5-23 24-26.5 41-43.5 23
Medium(8-10) 26.5-28 23-24.5 27-29.5 44-48.5 26
Large(10-12) 29-31 24-25.5 30-32 49-52.5 28
XLarge(12-14) 30.5-32 25-26.5